EaseXplorer Holidays ("we", "us", "our") operates this website to showcase and sell holiday packages, tours, treks and related travel services. This policy explains what information we collect when you use this site or contact us, and how we use it.
1. Information we collect
When you submit our enquiry form or message us on WhatsApp, we collect the details you choose to share, which typically include:
- Your name and phone number
- Preferred destination, travel dates and travel type
- Any message, budget or traveller details you add
We do not collect payment card details through this website — all payments and bookings are confirmed directly with our team over call or WhatsApp.
2. How we use your information
- To respond to your enquiry and share relevant packages, itineraries and quotes
- To plan, confirm and support bookings you make with us
- To send you trip-related updates (e.g. itinerary changes, travel advisories)
- To improve our packages and website based on aggregate, non-identifying feedback
3. How your enquiry reaches us
Our contact form is designed to open WhatsApp with your details pre-filled so you can send them directly to our team's WhatsApp number. Your submission is not stored on a server by this website — it is sent, in message form, directly to our WhatsApp inbox, where it is then handled like any other customer conversation.
4. We do not sell your data
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share necessary booking details (e.g. your name, travel dates) with hotels, transport providers or other vendors strictly to fulfil a package you have booked with us.
5. Cookies and website analytics
This website may use basic, privacy-respecting analytics to understand which pages are useful to visitors (e.g. anonymised page-view counts). We do not use this data to build advertising profiles.
6. Data retention
We retain enquiry and booking-related conversations for as long as reasonably necessary to support your trip, handle any after-trip queries, and meet our own accounting and legal record-keeping requirements.
7. Your choices
You can ask us at any time to tell you what information we hold about you, or to delete it, by messaging us on WhatsApp or emailing us at the address below. We will action reasonable requests unless we are required to retain certain records by law (for example, for completed bookings).
8. Contact us
For any privacy-related question, reach out to:
connect@easexplorerholidays.com
+91 9911999767
This policy is a general template appropriate for a small Indian travel agency and is not a substitute for formal legal advice. Please have it reviewed by a qualified professional before relying on it for compliance purposes.